Steph Birch

Steph Birch

Strategic Growth & Operations Expert

Steph Birch is an experienced Strategic Growth & Operations Expert who works with founders and leadership teams to bring order to the chaos of growing a business. Through her consultancy, she helps you build the structure, focus, and momentum needed to scale - without burning out. Steph turns overwhelm into clear plans, messy operations into smooth systems, and helps you stay focused on what really moves the needle. If your business is growing but everything feels harder - it’s time to bring Steph in.

WHY BOOK WITH STEPH

  • Proven Leadership – 8+ years of board-level experience.
  • Scaling Expertise – Business owner with hands-on growth experience.
  • Operational Excellence – Expert in processes, strategy, and leadership.
  • Flexible Support – Fractional COO services tailored to your needs.
Steph Birch - Strategic Growth & Operations Expert
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"I would have no hesitation in recommending Birch Strategic Services. Steph took the time to truly understand the unique challenges we faced and provided tailored operational solutions that fit our growth ambitions. She coached me (CEO) and my leadership team, guiding us through key decisions, from hiring the right bookkeeping resource to implementing frameworks that supported both budgeting and scalability. Her support with enhancing our hiring process, introducing 1-to-1s, and improving staff onboarding and training has been invaluable. Her expertise and commitment to our success have made a real difference, and we are now better equipped for sustainable growth.“

- Rock on Ruby, CEO

Steph has been fully committed to our vision from day one, supporting our growth and providing exceptional leadership in key areas such as operations and strategy. She's working hard to ensure our systems are scalable, ensuring that we are set up for success, as we move toward the next stage of funding.

In addition to her expertise in operations, Steph has a remarkable ability to build strong relationships within the team, foster alignment, and create an atmosphere of accountability and trust. She is always proactive, anticipating potential hurdles and addressing them head-on with practical solutions.

Steph’s impact on our company cannot be overstated. She has been an essential partner in helping us grow, plan, and execute as we approach the next phase of our journey. Her leadership and support have been invaluable, and I would not hesitate to recommend her to any start-up looking for a fractional COO or an operational leadership role.

If you are considering bringing Steph on board for your team, you will be gaining a thoughtful, experienced, and committed leader who will add incredible value to your business.

- After Cloud, Fractional COO

FULL BIOGRAPHY

Steph Birch is the founder of Birch Strategic Services, helping ambitious founders fix what’s slowing their business down.

Whether it’s poor delivery, lack of structure, or growing pains, Steph and her team step in to create the operational clarity, processes, and leadership rhythm that fast-moving teams need to scale without breaking.

With over a decade of board-level experience and two successful businesses of her own, she knows first-hand how messy growth can get - and how to fix it fast. From strategic overhauls to hands-on delivery, Steph and her certified team bring structure, accountability, and energy to every transformation.

Clients turn to Steph when momentum stalls, leadership is stretched, or the day-to-day feels chaotic. She doesn’t just write the plan - she works inside the business to deliver it, quickly stabilising operations and freeing up leaders to focus on growth.

Steph brings empathy, straight-talking advice, and serious operational firepower to every business she works with.

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