Des Warner

Des Warner - Contact Centre Outsourcing

Having run successful contact centre operations in the UK and South Africa, Des truly is an outsourcing expert who understands what a client needs and how to ensure the contact centre team are performing optimally. As a result his business builds customer lifetime value by shifting the emphasis from customer service to customer care.

WHY BOOK WITH DES

  • Fast growing outsourcer
  • 50% average cost saving vs UK suppliers
  • Ability to scale quickly
  • Low attrition rates
  • Extensive UK market experience
  • Optimise operations
Des Warner - Contact Centre Outsourcing
Open QuoteClose Quote

I have worked with Des for almost a decade. Throughout that time, I have seen Des's business grow from 100 people to 3,000 people. His tenacity to provide the best possible service to his clients and their customers is something I have always admired. Since working with Des, we have come across multiple challenges which we have had to overcome, he has come up with out the box ideas and innovative solutions to overcome these challenges, he always makes it look easy.                             

- Richard Mealey, CTO - Connex One

Derek is a fantastic leader with an eye for attention to detail, he always demonstrated commitment and a willingness to help his colleagues to improve in their career. An inspirational manager, who invested a great deal of his time to coach and develop his team to achieve outstanding results and build on their skills. I would happily recommend Derek to any organisation as he would easily demonstrate his abilities to deliver exceptional results.

- Faraquat Hussain, Manager at Teleperformance

Sandy Mays – Blue Juice – Synergy’s Design Supplier

“Working with Des directly and his Synergy team is an absolute pleasure. Des can be proud of the Synergy culture he’s created – team members are friendly, co-ordinated and articulate design and digital requirements effectively enabling us to deliver to the brief efficiently.”

 

- Sandy Mays, Blue Juice Design Owner

FULL BIOGRAPHY

Through Des’ 20+ years’ experience in the sector he has developed a comprehensive understanding of what makes a contact centre great. He knows how to help brands add value to their important customer experience journeys to grow their customer base whilst delivering an exceptional customer experience.

Des brings a strong personal ethos of honesty, transparency and entrepreneurial spirit which is reflected throughout the businesses he has managed. This has not only led to excellent client relationships but also to a highly motivated, driven workforce who love coming to work!

He is passionate about creating a fantastic business environment where the team members are supported in achieving their goals and ambitions and genuinely put the customer front and centre of everything they do.

If you are looking for guidance and advice on how to optimise your own contact centre operations, launch or grow an existing business or manage your outsource providers Des is ideally placed to leverage his in-depth knowledge and expertise to support you in achieving your goals and objectives. 

READY TO GET IN TOUCH WITH DES?

CLICK HERE TO SEND A MESSAGE